Customer satisfaction is essential. When you visit a nail salon or spa, you expect professional service, attentive care, and results that match your preferences. Occasionally, however, things may not turn out as expected.

At T Nails in Pigeon Forge, we are committed to making things right. If you are not fully satisfied with your service, we encourage you to contact us so we can address your concerns promptly. Here’s what to do if you’re unhappy with your experience.

Your Experience Is Important to Us

Everyone has different tastes and expectations. We take all feedback seriously and respond quickly to any concerns.

Your input matters. If something isn’t right, please give us the opportunity to correct it.

Step 1: Let Us Know Within 10 Days

If you are dissatisfied with your nails, please contact us within 10 days of your visit. This timeframe allows us to review your service while your nails are still close to their original condition.

Reaching out sooner helps us provide faster and more accurate support. Delays make it harder to properly assess and resolve concerns.

Why the 10-day window matters:

• Your nails are still in recent condition
• We can assess the issue more accurately
• Corrections are easier to manage
• It helps ensure the best possible outcome

If you have a concern, let us know promptly so we can address it before you leave unhappy.

Step 2: We Will Assess and Resolve

Once you contact us, we will carefully review the situation and determine the best solution. This may include a touch-up, correction, or redo depending on what’s needed. There is no extra charge for adjustments related to the original service.

What you can expect:

• We listen carefully to your feedback
• We evaluate the issue thoroughly
• We decide whether a fix or redo is required
• We schedule a return visit if needed
• We confirm your satisfaction after the correction

Our goal is to find the most appropriate solution, whether the concern is minor or more involved.

Step 3: Contact Our Team or Speak With a Manager

You can reach us by phone or visit the salon and ask to speak directly with a manager. Our team is here to listen and respond quickly.

How to connect:

• Call us at (865) 908-2789
• Visit the salon and request a manager
• Clearly explain the issue and your expectations
• Work with us to find the best resolution

Clear details help us resolve concerns more effectively.

Tips for the Best Outcome

To help ensure the best possible experience:

During your visit:

• Share your preferences clearly
• Ask questions if you’re unsure
• Speak up if you notice an issue during the service
• Review your nails before leaving

After your visit:

• Follow recommended aftercare
• Avoid activities that may damage your nails
• Contact us within 10 days if concerns arise
• Be specific about what you’d like corrected

Clear communication helps us deliver results that meet your expectations.

We’re Here for Your Satisfaction

We strive to resolve concerns quickly and professionally so every client leaves satisfied. If something isn’t right, please reach out—we’re here to help.

📞 Call to book: (865) 908-2789
📍 Location: 3152 Parkway #9, Pigeon Forge, TN 37863

Your satisfaction matters to T Nails.